For a record 16th consecutive year, Old Dominion Freight Line has earned the distinction of being the #1 National LTL Carrier for Quality* as selected by shippers just like you.
The 2025 Mastio & Company quality survey confirms that when your reputation rides with every shipment, there's one carrier you can be confident in, OD. We understand that your business depends on reliable logistics partners who deliver on their promises, on time, every time.
Logistics and LTL Industry Leaders Consistently Select OD as the #1 National LTL Carrier for Quality Across Key Attributes*
- Shipments delivered with no shortages
- Shipments delivered with no damages
- Shipments picked up when promised
- Carrier is trustworthy
- Billing accuracy
- Shipments delivered when promised
- Freight tracking/tracing capabilities
- Customer service personnel respond to my needs in a timely manner
- Problem resolution
- Carrier responsiveness
- Ease of doing business with the carrier
- Claims process
- Carrier's ability to meet appointment time for deliveries
- Carrier's ability to meet appointment time for pick-up
- Consistent transit times (on time %)
- Ease of scheduling a pickup
- Drivers are courteous and professional
- Proactive communications (e.g. notification of problems)
- Knowledgeable and helpful sales representatives
- Weighing accuracy
- Willing to be flexible with operations
- Competitive transit times
- Trucks' appearance
The OD Difference
Your success is our success. When every single shipment carries significant importance for your business operations and customer satisfaction, you need a logistics partner that you can trust.
OD was once again selected as the #1 National LTL Carrier for Quality in the Mastio study for attributes deemed critical to your business’s operations and overall satisfaction, including:
- Ease of doing business: demonstrating our straightforward and efficient process from start to finish when you work with OD;
- Carrier trustworthiness: building confidence in every interaction;
- Consistent transit times: ensuring predictability and reliability in your supply chain;
- Timely customer service: providing responsive support whenever you need it.
Our industry-leading 99% on-time delivery rate, a result of our diligent planning and execution, coupled with one of the lowest claims rates in the industry, collectively means that your customers remain satisfied and your reputation remains strong. We don't just move freight—we protect the promises you make to your customers.
*The Mastio Quality Award is a trademark of Mastio & Company.
Ready to experience the OD difference? Connect with your local Solutions Specialist or call our Corporate Customer Service team at 1-800-235-5569. Let us show you why thousands of businesses trust OD to deliver their shipping promises.
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*OD was ranked highest among National LTL Carriers on these attributes.