This year OD ranked #1 in an impressive 23 of 28 categories. These robust quality measures of Partnership and Performance reinforce our ongoing focus on continual improvement, year after year. You will feel confident that we will keep our promises, helping your business run smoothly and efficiently.
OD is proud to be named the #1 National LTL Carrier for Quality by Mastio & Company* for a record-breaking 15th consecutive year. This award, determined by a survey of logistics professionals, celebrates our dedication to keeping promises. Exceeding expectations is what makes us the industry’s premier shipping partner year after year.
Trust isn’t given; it’s earned, and there’s a lot of hard work that goes into this achievement. We’d like to highlight some of the impressive stats our award-winning OD team has logged since our Mastio winning streak began.
15 Years of Staying the Best
| Years Won Consecutively | Miles Driven | LTL Shipments Delivered | New Service Centers Opened | Promises Kept |
| 15 | 8,388,605,422 | 148,321,256 | 52 | More than we can count |
Logistics and LTL industry decision makers ranked OD the #1 National LTL Carrier for Quality in the following attributes.*
- Shipments delivered with no shortages
- Shipments delivered with no damages
- Shipments picked up when promised
- Carrier is trustworthy
- Billing accuracy
- Shipments delivered when promised
- Freight tracking/tracing capabilities
- Customer service personnel respond to my needs in a timely manner
- Problem resolution
- Carrier responsiveness
- Ease of doing business with the carrier
- Rate stability (rate base or the list price)
- Carrier's ability to meet appointment time for deliveries
- Carrier's ability to meet appointment time for pick-up
- Consistent transit times (on time %)
- Ease of scheduling a pickup
- Drivers are courteous and professional
- Proactive communications (e.g. notification of problems)
- Knowledgeable and helpful sales representatives
- Weighing accuracy
- Willing to be flexible with operations
- Competitive transit times
- Trucks' appearance
Your Reliable Shipping Partner
With OD, you get industry leading on-time delivery and low claim rates, giving you peace of mind and reliability you can count on.
We believe in building lasting partnerships with our clients. Our exceptional customer experience is second to none, providing timely responses and proactive communication every step of the way. Whether you need assistance getting a rate estimate from Customer Service, scheduling a pickup with your local Service Center, or meeting with your Solutions Specialist, OD has you covered.
Partner with the Best in the Industry
Experience the OD difference today. Trust in our consistent performance, reliable partnership, and unmatched dedication to quality.
At Old Dominion, we are more than just an LTL carrier - we are your trusted partner in logistics. Our commitment to maintaining the highest standards of quality means you can rely on us to deliver the best service, year after year.
Get in touch with your Solutions Specialist, local Service Center, or call our Corporate Customer Service team at 1-800-235-5569. We’re here to help, and we look forward to showing you the OD difference.
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*OD was ranked highest among National LTL Carriers on these attributes.